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How Your Language Affects The Customer Experience You Provide | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in August
Blake Morgan , CONTRIBUTOR

Have you ever had a medical need that required surgery? Or perhaps you’ve had a baby? If you have you will learn some of the hospital language used by administration and staff.

http://www.forbes.com/sites/blakemorgan/2016/08/26/how-your-tone-effects-the-customer-experience-provided-to-the-customer/#6381470a762e
 

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